About the project

The process for filing insurance claims and other types of claims was being revamped digitally.
We completely digitalized the FNOL process (First Notice of Loss).
The entire process from landing pages to logging in with a policy number to submitting the entire claim—was designed from scratch.
Everything we designed over the course of 9 months was approved and pushed live on the client's web experience.

Team

Over the course of 9 months, the team looked something like this:

Pritika Tuteja (14+ Years experience, Associate Creative Director)
Titiksha Dey ( 9+ Years Experience, Product Manager)
Keerti Chowdhry ( 7+ Years experience, VD Senior consultant)
Anshul Kumar (4+ Years experience, UX Consultant)
Nikita Nayak ( 5+ Years experience, UX Consultant)
Vidhi Vora ( 9+ Years experience, UX Senior Consultant)
Anmol Loonia (8+ Years experience, Design senior Consultant)

From the USI end, the project was led by Pritika Tuteja.

I really matured as a designer while working on my first project with such a talented and experienced team.

Project note

Throughout the course of the project, Pritika, Titiksha, Nikita, and Anmol have proven to be excellent mentors for me.

This was my first project at Deloitte. I was the team's sole analyst. Coming from a startup where I worked mostly as a single designer and had little contact with the functional, business, legal, and client teams. 

But throughout the project, these 4 showed constant support. They guided me, and I want to thank them for that. They really pushed me to my limits as a designer. I undoubtedly made a few mistakes, but they stood by me at all times.

I learned a lot from them, and I couldn't have hoped for a better project to begin my Deloitte career.